FAQ

How long does shipping take?

Orders are usually processed within 1–3 business days. Delivery times may vary depending on your location and shipping method selected at checkout.

Do you offer free shipping?

Yes — we offer free shipping within Germany on orders over €130.

What is “Support the Palestine Project – Priority Shipping”?

This is a special shipping option available at checkout for an additional €10. Orders placed with this option are prioritized and fulfilled first while also supporting our humanitarian mission.

Do you ship internationally?

Yes, we ship worldwide. Shipping costs and delivery times are calculated automatically at checkout based on your location.

How can I track my order?

Once your order has been shipped, you will receive a tracking number via email.

What payment methods do you accept?

We accept major payment methods including Visa, Mastercard, PayPal, Klarna, Apple Pay, Google Pay, and Shopify Payments.

What size should I choose?

Our products fit true to size unless stated otherwise. We recommend checking the size guide available on each product page before ordering.

Can I return or exchange an item?

Yes. You can request a return or exchange within 14 days of receiving your order. Items must be unworn, unused, and in original condition.

Are sold out products restocked?

Some limited items may not return once sold out. However, selected collections and bestsellers may be restocked depending on demand.

How much do you donate?

We donate 5% of every purchase to support humanitarian aid projects in Palestine and Congo.

How can I contact you?

You can contact us anytime through our Contact page or by email. We usually respond within 24–48 business hours.

Is my payment information secure?

Yes. All payments are processed securely through trusted encrypted payment providers to ensure your information stays protected.