Frequently Asked Questions
Find answers to common questions
Orders are usually processed within 4-14 business days. Delivery times may vary depending on your location and shipping method selected at checkout.
Yes — we offer free shipping within Germany on orders over €130.
This is a special shipping option available at checkout for an additional €10. Orders placed with this option are prioritized and fulfilled first while also supporting our humanitarian mission.
Yes, we ship worldwide. Shipping costs and delivery times are calculated automatically at checkout based on your location.
Once your order has been shipped, you will receive a tracking number via email.
We accept major payment methods including Visa, Mastercard, PayPal, Klarna, Apple Pay, Google Pay, and Shopify Payments.
Our products fit true to size unless stated otherwise. We recommend checking the size guide available on each product page before ordering.
Yes. You can request a return or exchange within 14 days of receiving your order. Items must be unworn, unused, and in original condition.
Some limited items may not return once sold out. However, selected collections and bestsellers may be restocked depending on demand.
We donate 5% of every purchase to support humanitarian aid projects in Palestine and Congo.